parts warranty

YOUR NEW PARTS WARRANTY (REVISED 06/24/2015)

Abilene Computer Service warrants to you that we will replace a defective new retail packaged part purchased from us at our retail location with a like or similar item (if item is no longer available or in-stock) for a period of 15-days.

We also warrant the following:

  • All new retail packaged parts (except memory in retail packaging or any brand Printer or Monitor - These parts are covered by a separate manufacturers warranty. Please see the manufacturers warranty statement for terms and conditions) purchased from Abilene Computer Service AND NOT INSTALLED BY US carry a 15-day in-store replacement limited warranty. After 15-days the manufacturers warranty applies. If we installed the part please see our labor warranty.
  • What is covered by this limited warranty?

    This limited warranty covers defects in materials and workmanship in your Abilene Computer Service part purchased directly from our store only for a period of 15-days. Beyond 15-days the manufacturers warranty only applies. Special order parts do not qualify under this warranty, please see manufactures warranty for more information on how to apply for warranty on special ordered parts.

    What is not covered by this limited warranty?

    This limited warranty expressly DOES NOT cover:

  • Any Software that has been opened or was sold in "As is" condition
  • Monitors - Monitors are covered under the manufacturer warranty only - see your warranty for details.
  • Printers - Printers are covered under the manufacturer warranty only - see your warranty for details.
  • RAM products sold in sealed consumer packaging are covered under the manufacturer warranty only - see manufactures website for details
  • CPU's (Processors) that were sold in sealed (PIB or similar anti-tamper packaging) consumer packaging. Original manufacturers warranty only applies - See warranty included with package for return procedure
  • Problems that result from:

  • External causes such as accident, abuse, misuse, or problems with electrical power or telephone systems
  • Servicing not authorized or provided by us
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Problems caused by using accessories, parts, or components not supplied by us
  • Products with missing or altered serial numbers
  • Products for which we have not received payment
  • Products received more than 15-days from the date of the original invoice
  • Special ordered parts and accessories - manufacutrers warranty may still apply.
  • THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ABILENE COMPUTER SERVICE'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

    WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

    SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    How long does this limited warranty last?

    This parts limited warranty lasts for 15-days from the date of purchase (as indicated on your invoice). The warranty period is not extended if we repair or replace a warranted part. Abilene Computer Service may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

    What do I do if I need warranty service?

    Before the warranty expires, please present the failed part to us at our place of business along with all original packaging and manuals and accessories originally included with the product. You will be required to present proof of purchase at this time. Please have your invoice copy handy.

    What will Abilene Computer Service do?

    During the first 15-days of all limited warranties: During the first 15-days of this limited warranty, we will repair or replace a defective retail packaged part directly purchased from Abilene Computer Service at our store -provided part(s) prove to be defective in materials or workmanship. You are responsible for the cost of returning defective parts to us. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

    When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

    If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

    Note: Before you ship/deliver the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, REMOVE THE ADMINISTRATOR PASSWORD FROM THE SYSTEM, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

    Note: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

    What if I purchased a service contract?

    If you are on an active service contract with Abilene Computer Service, service will be provided to you under the terms of the service agreement. Please call us at 325-676-7222 to arrange for a service technician to assist you.

    Is my limited warranty transferable?

    Abilene Computer Service Limited warranties on parts may not be transferred. Warranties provided by manufacturers may be transferable. Please see the manufacturers limited warranty statement for specific coverage's and transferability. You will be required to produce the original invoice when requesting parts replacement -repair.