computer warranty

your new computer system warranty (Revised 05/05/2015)

Limited Warranty for Abilene Computer Service Creative Series Computer Systems

Abilene Computer Service Custom Series, and Business Series computer systems carry a 1-year parts and labor warranty (or, as stated on your invoice) and all work is performed in our shop by the same people who built your computer.

The following sections describe the limited warranties and return policy for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your Abilene Computer Service-branded computer system to the original purchaser only. Limited warranties are not transferable.

What is not covered by this limited warranty?

This limited warranty expressly DOES NOT cover:

  • Any Software, including the operating system and software added to the Abilene Computer Service branded computer by us or our suppliers.
  • Any preventive or regular maintenance service such as, but not limited to; cleaning of fans, cleaning of power supplies, performing regular software updates and service packs, or problems caused thereby.
  • Problems that result from:

  • External causes such as accident, abuse, misuse, or problems with electrical power or telephone systems
  • Servicing not authorized or provided by us
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Parts failures caused by failing to perform preventive maintenance service
  • Problems caused by using accessories, parts, or components not supplied and installed by us.
  • Virus' or other forms of malware and spy-ware.
  • File sharing services such as Kazza or Morphius or Limewire or any similar P2P programs.
  • Products with missing or altered serial numbers
  • Products for which we have not received full payment (excluding payment plans in good standing).
  • Acts of God (storms, lighting, flood, earthquake, etc.)
  • Systems warranty seal is removed or tampered with.
  • Missing or altered user data (Customer is responsible for backing up data)
  • Monitors purchased with your computer system (Monitors are covered under a separate manufacturer warranty only - see the manufacturers warranty for details.)
  • Printers purchased with your computer system (Printers are covered under a separate manufacturer warranty only - see the manufacturers warranty for details.)
  • THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ABILENE COMPUTER SERVICE'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

    WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

    SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    How long does this limited warranty last?

    This limited warranty lasts for for a period of 1-year from the date of your original invoice or the time period indicated on your invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Abilene Computer Service may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

    What do I do if I need warranty service?

    Before the warranty expires, present the system to us at our regular place of business. You will be required to present a copy of your original invoice at this time. Please have your invoice copy handy.

    What will Abilene Computer Service do?

    During the first year of all limited warranties: During the first year of all limited warranties, we will repair any new Abilene Computer Service-branded computer system returned to us that proves to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

    When you contact us, we will issue a Return Material Authorization Number (RMA #) for you to include with your return. You must return the product(s) to us or ship it/them to us in it's/their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement product(s) to you. We will pay to ship the repaired or replaced product(s) to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

    If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

    Note: Before you ship/deliver the product to us, make sure to back up the data on the hard drive and any other storage device in the product. Remove any confidential, proprietary or personal information, REMOVE THE ADMINISTRATOR AND USER PASSWORDS FROM THE SYSTEM, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

    During the remaining time: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

    We will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part, freight collect.

    Note: Before you replace parts, make sure to back up the data on the hard drive and any other storage device in the product. We are not responsible for lost or corrupted data.

    What if I purchased a service agreement?

    If you are under an active service agreement with Abilene Computer Service, service will be provided to you under the terms of your service agreement. Please call us at 325-676-7222 to arrange for a service technician to assist you.

    How will you fix my product?

    We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Abilene Computer Service, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Abilene Computer Service owns all parts removed from repaired products.

    Is my limited warranty transferable?

    Limited warranties on computer systems are not transferable. You may be required to produce a copy of the original sales invoice when requesting service.