our privacy policy

Who We Are

Abilene Computer Service provides store-front computer and parts sales, computer repair services, contract IT services, technical support and cloud-based solutions, including remote desktop repair services, web hosting, domain name registration, Email Hosting, On-Line Auction, On-Line Sales and related products and services, to businesses, individuals, non-profit organizations and others in Abilene Computer Service' sales area - as used herein the term “ACS” shall include the brand names and web sites of; AbileneComputerService.com, Controlmycomputer.com, host-abilene.com, Host-Bigcountry.com, Bigcountrymail.com, UsedPCsales.com - We also operate web servers, FTP servers and Email servers.

ACS, is committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our Online information practices and the choices you can make about the way your information is collected and used.

Information Collected

We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated or traditional means such as communications profiles or cookies.

Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, corporate name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. Any financial information we collect will only be used to bill you for the products and services you purchased. If you purchase by credit card or debit card, this information may be forwarded to your banking institution or credit card provider. All ACS web-sites that collect personal or financial information utilize SSL/TLS security. When transferring personal or financial information a security icon followed by the letters HTTPS will appear in your browser.

Cookies and Tracking. Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: (i) “required cookies” are necessary for our website to work properly, (ii) “performance cookies” allow us to analyze how Visitors use our website so we can measure and improve the performance of our website, (iii) "functional cookies" allow us to remember choices you may have made on our website. We may utilize cookies to track referrals from internal and external affiliates. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the ACS branded websites. We also use Google Analytics to help us to better understand how our web site visitors use and view our web site pages. We never collect personally identifiable information and only use this information for trend analysis and charting. If you would like to opt out of our demographics tracing visit this link https://tools.google.com/dlpage/gaoptout/ for more information about how to Opt-Out of Google Analytics tracking.

Social Media. Our website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

Data and Information Submitted to Third Parties on Our Network. This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party websites hosted by ACS or to domain names registered by ACS. Such websites and domain names are not owned or controlled by ACS. You should independently evaluate the privacy policies of such third-party websites before submitting data or personal information to them.

Information Use

Personal Information. The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category).

We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. ACS may also use the information you provide to email important account or service information to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest.

Log Files. We use IP addresses to analyze trends, administer our site and servers, track access, evaluate security and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Customer Surveys We may use the contact and other information provided to us to follow up with customers; to help resolve issues internally, or with our third party partners. For example, ACS may contact customers based on products they have purchased or have shown interest in purchasing.

Disclosing Information

Partners and Sponsors. Some of our products or services may be offered or promoted to our customers in conjunction with another brand within our company family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your account. For example, one of our company brands may provide services to you based on links that you access from our web-site

We may also disclose aggregate, anonymous data based on information collected from users to other brands within our company family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by ACS and you.

Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments and for registering products for you. For instance we are required to provide your name and contact information to the ICANN and our domain name registrar when registering domain names.

Online Advertisements. We do not allow third party advertisements on our company branded web-sites. We may display Online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through Online surveys and promotions with other brands within our company. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.

Customer Surveys. We may utilize customer information obtained from customer surveys within ACS to develop or provide products and services that we believe would be of interest to our customers.

Domain Registration. In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name (“Domain Name Registration Information”) has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from ACS and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, ACS is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.

Law Enforcement and Special Cases. We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.

Your Options

Correcting/Updating Personal Information. If a customer's information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct or upgrade that customer's personal data in our records. In most cases, some personal identifying information may continue to reside on our service's to comply with regulatory or state or federal law.

Opt Out. By default, customers will receive invoices, any system updates, ACS newsletters and other mailings. Please note that customers may not opt out of receiving important system notifications or emails about their accounts. Optional communications will always require double opt-in by the customer.

If you would like to opt out of our Google demographics tracking visit this link https://tools.google.com/dlpage/gaoptout/ for more information about how to Opt-Out of Google Analytics tracking.

Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at privacy@AbileneComputerService.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.

Data Security

ACS uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. ACS uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect Online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") or Transport Layer Security ("TLS") technology.

Children

ACS company web sites are not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 18 has been collected, we will use all reasonable efforts to delete such information from our database. Parents are encouraged to contact us directly if they have reason to believe that we are providing any services or holding any information related to their under-age children.

Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.

Last Updated: Jan 28, 2015 (corrected errors and omissions; clarified advertisement policy)